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I would like to return a product

Codex offers a No Quibble returns policy on the majority of our day to day items for a 30-day period from the date of delivery, provided that the goods are unopened and fit for resale.

Some items may not be returned including dated products (foodstuffs, diaries and wall planners), furniture and bulky warehouse products (our Slingbys range) and some of our technology items. When goods are in accordance with this policy, our team will issue you with a confirmation of the goods including the collection address.
Goods will be collected by our distribution team within 48 hours of your request and credited to your account within 72 hours of collection.

To request the return of an item, email Customer Service, call us on 01 882 2022 or complete our short form online  here

How do I order something that isn’t on contract?

If you would like to order an item that isn’t on your contract list, contact your own procurement department who will help you.

Can I change the delivery address on an existing order?

Unfortunately, once an order is placed it is not always possible to change the delivery address. If you need to change the delivery address after an order has been placed, please call Customer Service on 01 882 2022 with the details of your order and we will try our best to amend your order.

How can I track the status of my order?

To track the status of your order, please email Customer Service or call us on 01 882 2022 and our team will provide you with an update.

How do I change the delivery address on an online order?

The delivery addresses that you use most often will be set up in your online account. However, if you want to send an order to a one-off address, for example a home address, email Customer Service who will arrange it for you. Please include an eircode for the address.

Bear in mind that the delivery address cannot be altered once the order has been submitted. Please contact us before you raise the order to arrange the alternative address.

An item I received is damaged or faulty

We try to ensure all your items are packed safely and securely but sometimes things can get bumped during transportation. If an item has arrived damaged, we will replace it for you. Email our Customer Service team, call us on 01 882 2022 or complete our short returns form online here to organise a replacement.

If you receive an item that is not working as expected, please contact us and we will replace it free of charge.

We aim to replace any faulty or damaged goods within 48 hours, subject to the replacement item being in stock.

Damaged goods must be reported within 24 hours of delivery.

I didn’t receive my full order and I’m still waiting for some items

Codex aims to deliver orders in full first time every time. Sometimes, especially in recent times due to the disruptions in global shipping, items may be out of stock. Any items on back order will be noted on your delivery docket. Rest assured these will be shipped to you as soon as possible.

If you would prefer to swap for an alternative product that is in stock, please email Customer Service or call us on 01 882 2022 we'll do our best to source an alternative product for you.

There is an error in my delivery

From time to time, we get things wrong! If the paperwork specified that an item was included in your delivery but you haven’t received it (a shortage), or if you received an item in error (a picking error), please email Customer Service or call us on 01 882 2022. We will investigate for you and rectify the mistake.

If possible, please let us know of any shortages within 3 working days of receipt. 

Can I refuse a delivery in full or in part?

Of course!  Just tell the delivery driver who will mark the delivery as “Refused”.  You will not be charged for the order.

How do I place an order?

If you have an account with Codex, you can order online, by calling us on 01 882 2022 or by emailing Sales. Your procurement department will advise you on which method you should use. Please include an Eircode and a phone number for every order to enable a speedy delivery.

If you order by phone or email and would like to order online, please email Customer Service to be set up on our online ordering platform.

You can also take a look at our online guide that helps you through the most important aspects of the website.

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