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Can I select/add a new address for delivery online?
To have a new address added to your online account please, fill in this form online, and our team will set up the address for you. You will receive an email notification once this is completed.
How can I see pricing for your products online?
If you have an online account with Codex, please log in and all your account pricing will be visible.
If you are an existing customer but not currently set up with an online account, please email your account details to eord@codexltd and our team will issue you with a log in.
If you are a new customer, you can register to open an account by completing the New Account application here www.codex.ie/open-an-account
Can I order a custom made stamp from Codex?
Yes, you can, Codex is currently developing a platform for ordering custom stamps online but in the meantime please email your request to Customer Service and our team will assist you.
How do I change user permissions on my account?
To add a new user, remove an existing user or change a user’s permissions, email Customer Service or call us on 01 882 2022 and we will arrange it for you.
I would like to return a product
Codex offers a No Quibble returns policy on the majority of our day to day items for a 30-day period from the date of delivery, provided that the goods are unopened and fit for resale.
Some items may not be returned including dated products (foodstuffs, diaries and wall planners), furniture and bulky warehouse products (our Slingbys range) and some of our technology items. When goods are in accordance with this policy, our team will issue you with a confirmation of the goods including the collection address.
Goods will be collected by our distribution team within 48 hours of your request and credited to your account within 72 hours of collection.
To request the return of an item, email Customer Service, call us on 01 882 2022 or complete our short form online here
How do I order something that isn’t on contract?
If you would like to order an item that isn’t on your contract list, contact your own procurement department who will help you.
Can I change the delivery address on an existing order?
Unfortunately, once an order is placed it is not always possible to change the delivery address. If you need to change the delivery address after an order has been placed, please call Customer Service on 01 882 2022 with the details of your order and we will try our best to amend your order.
How can I track the status of my order?
To track the status of your order, please email Customer Service or call us on 01 882 2022 and our team will provide you with an update.
How do I change the delivery address on an online order?
The delivery addresses that you use most often will be set up in your online account. However, if you want to send an order to a one-off address, for example a home address, email Customer Service who will arrange it for you. Please include an eircode for the address.
Bear in mind that the delivery address cannot be altered once the order has been submitted. Please contact us before you raise the order to arrange the alternative address.
An item I received is damaged or faulty
We try to ensure all your items are packed safely and securely but sometimes things can get bumped during transportation. If an item has arrived damaged, we will replace it for you. Email our Customer Service team, call us on 01 882 2022 or complete our short returns form online here to organise a replacement.
If you receive an item that is not working as expected, please contact us and we will replace it free of charge.
We aim to replace any faulty or damaged goods within 48 hours, subject to the replacement item being in stock.
Damaged goods must be reported within 24 hours of delivery.
I didn’t receive my full order and I’m still waiting for some items
Codex aims to deliver orders in full first time every time. Sometimes, especially in recent times due to the disruptions in global shipping, items may be out of stock. Any items on back order will be noted on your delivery docket. Rest assured these will be shipped to you as soon as possible.
If you would prefer to swap for an alternative product that is in stock, please email Customer Service or call us on 01 882 2022 we'll do our best to source an alternative product for you.
There is an error in my delivery
From time to time, we get things wrong! If the paperwork specified that an item was included in your delivery but you haven’t received it (a shortage), or if you received an item in error (a picking error), please email Customer Service or call us on 01 882 2022. We will investigate for you and rectify the mistake.
If possible, please let us know of any shortages within 3 working days of receipt.
Can I refuse a delivery in full or in part?
Of course! Just tell the delivery driver who will mark the delivery as “Refused”. You will not be charged for the order.
How do I place an order?
If you have an account with Codex, you can order online, by calling us on 01 882 2022 or by emailing Sales. Your procurement department will advise you on which method you should use. Please include an Eircode and a phone number for every order to enable a speedy delivery.
If you order by phone or email and would like to order online, please email Customer Service to be set up on our online ordering platform.
You can also take a look at our online guide that helps you through the most important aspects of the website.
How I can request a copy of an invoice or credit note?
To request a copy of an invoice or credit note, please email Accountsor call us on 01 882 2022 with the relevant sales order or PO number. If you have a previous invoice number, please also include this in your email.
My invoice is already paid but is still appearing on my statement?
If you have previously paid an invoice but the amount is appearing as outstanding on your statement, please email a copy of the remittance advice or a screenshot of the bank payment to Accountsor call us on 01 882 2022 and we will confirm that the payment has been received and correctly allocated to your account.
I would like to request a statement?
To receive a statement of your account, please email your request and account number to Accounts.
I have price query on an invoice, what do I do?
Please send a copy of the invoice along with the details of the price query to Accounts. If you have a copy of the quote or PO number, please include this in your correspondence.
How I can request a copy of a POD?
If you would like to request a copy of a POD, please email Accounts with your request and include the invoice number, or call us on 01 882 2022.
Can I pay an invoice by credit card?
Yes, to pay an invoice by credit card, simply email Accounts or call us on 01 882 2022 and they will take the payment for you.
Do Codex offer B2B integration solutions?
Codex is happy to work with its customers on a range of possible B2B integrations to simplify and aid our customers procurement needs. These range from PEPPOL invoicing and invoice automation, to purchase order integration with our e-commerce store, to hosted catalogues. For more information, please speak with your account manager.
What is a PEPPOL invoice?
PEPPOL is an international standard for invoices. It is used in direct invoice integration. For more information, please click here.
Can Codex provide PEPPOL invoices?
Codex partners with Celtrino to deliver e-invoice integrations with customers. If you wish to discuss migrating to PEPPOL invoices and e-invoice integrations, please speak with your account manager.
What is a Punchout and can Codex offer one?
Codex offers direct integration between customers’ e-procurement solutions such as Coupa and Ariba into our e-commerce store. These integrations are called Punchouts. Codex partners with Punchout2Go to deliver these integrations. If you wish to explore options to integrated with Codex, please speak with your account manager.
What hosted catalogue options does Codex offer?
Some customers may not wish to or have the system capabilities to adopt full system integrations but do still wish to drive purchasing through its procurement systems. Codex support such initiatives by offering offline catalogue files. If you wish to explore options here, please speak with your account manager.
Does Codex trade on Science Warehouse?
Yes, Codex does. If you wish to integrate with Codex on Science Warehouse, please speak with your account manager.