General FAQ'S

An item I received is damaged or faulty

We try to ensure all your items are packed safely and securely but sometimes things can get bumped during transportation. If an item has arrived damaged, we will replace it for you. Email cssupport@codexltd.com, call us on 01 882 2022 or complete our short returns form online here to organise a replacement.

If you receive an item that is not working as expected, please contact us and we will replace it free of charge.

We aim to replace any faulty or damaged goods within 48 hours, subject to the replacement item being in stock. Damaged goods must be reported within 24 hours of delivery.

I didn’t receive my full order and I’m still waiting for some items

Codex aims to deliver orders in full first time every time. Sometimes, especially in recent times due to the disruptions in global shipping, items may be out of stock. Any items on back order will be noted on your delivery docket. Rest assured these will be shipped to you as soon as possible. If you would prefer to swap for an alternative product that is in stock, call our Customer Service team on 01 882 2022 or email Customer Service (cssupport@codexltd.com) and we'll do our best to source an alternative product for you.

There is an error in my delivery

From time to time, we get things wrong! If the paperwork specified that an item was included in your delivery but you haven’t received it (a shortage), or if you received an item in error (a picking error), please call our Customer Service team on 01 882 2022 or email Customer Service (cssupport@codexltd.com). We will investigate for you and rectify the mistake.

If possible, please let us know of any shortages within 24 hours of receipt.

Can I refuse a delivery in full or in part?

Of course! Just tell the delivery driver who will mark the delivery as “Refused”. You will be credited for any items that you have refused.

I’d like a catalogue

You can get your catalogue by visiting our "Request A Catalogue" page, where you can request a physical copy or download the electronic one.

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